A web portal is a web-centric platform that gathers information from multiple sources and combines it into a single user interface. Web portals are also popularly referred to as web gateways, portal websites, or portal sites. They represent the digital capabilities of an organization, be it internal or external.

Best 6 successful web portals and their features.

Most people with access to technology are familiar with the concept of web portals but are not aware of the types of portals and the fact that they exist in a different format than websites.

1. Customer Portal
2. Corporate Portal
3. Education portal
4. Ecommerce portal
5. Healthcare portal
6. Community portal

We will now know the details of the above portals. Let starts..

1. Customer Portal

A customer portal refers to a self-service web platform that helps your customers have a single point of personalized access to organizational data applicable to them. This includes invoicing, policies, orders, delivery and online payments. You can access the customer portal on your desktop or mobile device 24/7, 365 days a year.

For example: Linked is one example of a web portal with a business platform that enables focused team collaboration and knowledge sharing.

Some features of customer portals

Single and secure sign-in –

Secure and easy sign-in option is a fundamental customer portal feature. Once the user signs in, the portal can provide a customized dashboard for all other personalization functions.

Knowledge Base –

This feature allows customers to easily go online, search for their problems and read related information to solve their problems.

Forum –

This is where your customers connect with each other and your business. Custom web portal services such as forums make customers use your portal more.

Multi-Language Support –

As the business has a global presence, it is essential to have multi-language support for your enterprise to grow and people from multiple backgrounds to connect with your brand.

Real-time Notifications –

Another important feature that allows you to send timely notifications about any new features, video sharing, shared articles or new service timings.

Payment Module –

Online Payments are the New Normal. Adding multiple payment modules to your web portal gives the customer the convenience of multiple payment options.

2. Corporate Portal

A corporate or corporate portal is a website within an organization that is used to provide information internally to employees, customers, and partners. The web-based platform, an enterprise portal, is used for internal training, knowledge gateway, business process collaboration, team engagement and interface sharing. If you are looking to create a corporate portal for your business, tap the expertise of top web portal development companies in Canada who have experience in creating custom web portals.

Some features of corporate portals

Customization –

This feature allows your organization to match services and information to authorized users based on their profiles and user rights.

Integration flexibility –

In this feature, corporate portals not only integrate information from different sources but can also integrate multiple portals and portal pages.

Analytics & Reporting –

This feature helps managers track user behavior and view audit logs

Personalization –

This feature lets you personalize things in Enterprise Portals based on roles and job functions.

Access Control –

Features like two-factor authentication, single sign-on (SSO) and VPN capabilities help strengthen secure access to corporate online platforms.

Categorization and collaboration –

Internet portals can categorize all information and allow users to collaborate regardless of their physical location.

3. Education portal

Education or student portals are specially designed websites that allow a host of educational services. Educational web portals provide a variety of e-books, articles, journals, research papers, online courses and other educational resources. Providing a user-specific and personalized content are some of the key functionalities of the education portal. If you are looking forward to build an education portal for your business, hire web developers to get custom education portal.

Some features of education portal

Unique Account Creation –

This entry point feature will help students, parents or agents access only the relevant documentation and features.

Custom Fields Option –

This feature allows you to fully customize every aspect of your student application.

Multiple Payment Gateways –

Adding multiple payment gateways to your web portal provides customers with multiple payment options and takes care of your business needs.

Additional Student Recruitment Tool –

This feature helps to streamline the workflow process. Also supports another onboarding process.

Monitoring Control –

This feature is essential for streamlining operations and providing optimal customer engagement from start to finish.

Integrate with CRM –

This portal feature helps you get information about all the registered users and you can monitor your leads in one place.

4. Ecommerce portal

Ecommerce portals are business applications where buyers and sellers conduct transactions. Manufacturers and distributors launch commerce portals to route their customers to an online channel. Web portals streamline the procurement process by facilitating bulk orders and enabling volume-focused pricing depending on business needs.

Some features of eCommerce Portal

Pricing and Catalog Personalization –

This feature will help with automatic pricing rules, custom catalogs with pricing, and minimum and maximum order volumes for customers or stores.

Corporate Account Management –

This feature helps with self-administration, corporate account hierarchy, user logs and permissions, per-user request lists, multiple lists of quick orders, and invoicing to different locations.

Ease of Order Processing –

This feature supports bulk ordering, volume-based pricing, export of orders before submission and multiple request lists per customer account.

Payment Flexibility –

This feature includes payments on account, checks or money orders, credit card payments and purchase orders.

Analytics –

This section will display reports for negotiated quotes, sales team performance, sales reports by various criteria, and balances and credit limits per buyer.

5. Healthcare portal

A healthcare portal, also called a patient portal, is an online platform for your healthcare. The online web tool helps track prescriptions, healthcare provider visits, test results and billing. You can seek information about health-related problems from a healthcare portal.

Some features of healthcare portals

Doctor Visit Arrangement –

This feature includes online appointment scheduling, a detailed history view, an upcoming appointment view, and automatic appointment reminders.

Patient Access to Health Information –

This feature includes encrypted and password-protected logins, health history, lab test results, discharge summaries, treatments, procedures, and medication plan views.

Secure Doctor-Patient Communication –

With this feature, messaging between a doctor and patient, video consultation and post-patient survey are all secure.

Payment and insurance management for patients –

This feature provides access to bills and online bill payment. Also includes an insurance coverage case list.

Portal Administration –

This feature allows portal access to new users and helps patients edit their health and contact information. Also helps in uploading patient data from vendor portal.

6. Community portal

A community portal is a centralized online platform that engages with selected community members and generates powerful insights based on their views and feedback on a specific topic. You can achieve this by using various quantitative and qualitative market research methods across different websites, such as ideaboards, surveys, polls, discussions and topics.

Some features of Community Portal

Community Membership –

This feature includes user self-registration, community membership programs, user profile storage and automatic membership rules.

Social engagement –

under this feature comes personal chats, video chats, online blogs, online polls, social media sharing tools and topically structured online forums.

Knowledge transfer and training –

This feature includes employee onboarding, professional development training, partner training programs and certifications, and marketing materials for partners.

Event Management –

Under this feature, the user has a video streaming service for holding online events and personal calendar for scheduling event participation.